Privacy Policy

Last updated: December 2025

Ownership and Responsibility

mettastay.com is a proprietary platform developed and owned solely by Mettle Tech, registered at:
S-129, B. P. Township, Patuli, Kolkata-700094, GSTIN 19AOIPM5013M1ZN.
All rights, title, and interest in and to the platform, including its software, features, and associated
intellectual property, remain exclusively with Mettle Tech.

All billing, subscription management, and related financial responsibilities for the use of mettastay.com
are handled directly by Mettle Tech. No third party has ownership or liability regarding the operation,
support, or charges associated with the platform.

Information We Collect

We collect information you provide directly to us when you:

• Register for an account or use our services
• Contact us through our website or support channels
• Subscribe to our newsletters or marketing communications
• Participate in surveys, contests, or promotional activities

This information may include your name, email address, phone number, company information, hotel details,
and any other information you choose to provide.

How We Use Your Information

We may use the information we collect from you to:

• Provide, maintain, and improve our AI-powered hotel management services
• Process transactions and manage your account
• Communicate with you about our services, updates, and promotional offers
• Respond to your inquiries and provide customer support
• Analyze usage patterns to enhance user experience
• Comply with legal obligations and protect our rights

Data Processing and AI Analytics

As an AI-powered platform, mettastay.com processes hotel operational data to provide:

• Revenue forecasting and demand prediction
• Dynamic pricing recommendations
• Customer behavior analytics
• Operational insights and reporting

All data processing is performed securely and in accordance with applicable data protection laws.

Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to track activity on our website and hold certain
information. Cookies are files with a small amount of data that may include an anonymous unique
identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being
sent.

Third-Party Services

We may use third-party services to help us analyze how our website is used, process payments, or provide
customer support. These third-party services may collect information sent by your browser as part of a web
page request, such as cookies or your IP address. We ensure that all third-party providers maintain
appropriate data protection standards.

Data Security

We value your trust in providing us your personal information, thus we strive to use commercially
acceptable means of protecting it. We implement appropriate technical and organizational security
measures, including:

• End-to-end encryption for data transmission
• Secure cloud infrastructure with regular backups
• Access controls and user authentication
• Regular security audits and monitoring

However, no method of transmission over the internet or electronic storage is 100% secure and reliable,
and we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in
this privacy policy, unless a longer retention period is required or permitted by law. When we no longer
need your personal information, we will securely delete or anonymize it.

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access and receive a copy of your personal information
• The right to rectify inaccurate personal information
• The right to erase your personal information
• The right to restrict processing of your personal information
• The right to data portability
• The right to object to processing

Links to Other Sites

Our website may contain links to other sites that are not operated by us. If you click on a third-party
link, you will be directed to that site. We strongly advise you to review the privacy policy of every site
you visit, as we have no control over and assume no responsibility for the content, privacy policies, or
practices of any third-party sites or services.

Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal
information from children under 18. If you are a parent or guardian and you are aware that your child has
provided us with personal information, please contact us.

International Data Transfers

Your information may be transferred to and maintained on computers located outside of your state,
province, country, or other governmental jurisdiction where the data protection laws may differ from those
of your jurisdiction.

Changes to This Privacy Policy

We may update our privacy policy from time to time. We will notify you of any changes by posting the new
privacy policy on this page and updating the “Last updated” date. We advise you to review this privacy
policy periodically for any changes.

Contact Us

If you have any questions about this privacy policy or our data practices, please contact us at:

• Email: connect@mettastay.com
• Phone: +91 33 40705047
• Address: S-129, B. P. Township, Patuli, Kolkata-700094

By using our website and services, you agree to the collection and use of information as described in this
privacy policy.